Learning to ask well
"In a culture that often prizes quick solutions and clinical expertise, we must not overlook the sacred power of a well-placed question." —Dr. Unverzagt
My wisest mentor once told me that if I could learn to ask the right questions—and remain quiet long enough to truly hear my patients—I would become a far better physical therapist. I knew they were right, even if the truth bruised my pride. Over time, I came to realize that asking the right questions wasn’t merely about arriving at an accurate diagnosis. Thoughtful inquiry opened the door to something deeper: a glimpse into the patient’s soul. With practice, humility, courage, and many failed attempts, I gradually learned how to engage at a soul level rather than simply address physical impairments and temporary pain.
The greatest model for this kind of questioning is Jesus Christ. He consistently used questions to guide people toward deeper self-awareness and a more profound relationship with God. Consider the Samaritan woman at the well (John 4), when Jesus asked, “Will you give me a drink?” That simple question initiated a transformative conversation, culminating in her recognition of Him as the Messiah. Or the paralytic at the pool of Bethesda (John 5), to whom Jesus asked, “Do you want to get well?” This question forced the man to confront his own beliefs and desires before receiving healing. Then there is Peter, in Matthew 16, when Jesus asked, “But what about you? Who do you say I am?”—a question that led Peter to boldly proclaim Jesus as the Christ.
In a culture that often prizes quick solutions and clinical expertise, we must not overlook the sacred power of a well-placed question. As physical therapists—and as followers of Christ—we are invited into holy spaces filled with pain, hope, and healing. Let us resist the urge to rush to answers. Instead, may we learn to listen deeply and ask questions that do more than diagnose; questions that dignify, invite reflection, and honor the humanity of those we serve. In doing so, may our work echo the voice of the Master Clinician—Jesus—who never hurried but always saw the heart. And perhaps, in learning to ask well, we too will be transformed.
Casey Unverzagt, PT, DPT, DSc
Clinical Associate Professor
Department of Physical Therapy